FAQs

Frequently Asked Questions

Shipping Policy:

Q1. What are your shipping options and rates?

A1. We offer standard shipping within the United States. Our shipping rates are calculated at checkout based on the weight and destination of your order.

Q2. How long does it take for my order to be shipped?

A2. We typically process and ship orders within 1-3 business days. Once your order is shipped, you will receive a tracking number via email for real-time updates on your delivery.

Q3. Do you offer international shipping?

A3. Currently, we only ship within the United States. We're actively exploring options for international shipping, so stay tuned for updates.

Q4. What do I do if my order is damaged during shipping?

A4. Your satisfaction is our priority. If your order arrives damaged, please contact our customer support team within 7 days of receiving your order. We will work with you to provide a replacement or a refund.

Returns and Refunds Policy:

Q5. What is your return policy?

A5. We want you to love your Light of Inspiration products. If for any reason you're not satisfied with your purchase, you may return it within 30 days of receipt. The item must be unused and in its original packaging.

Q6. How do I initiate a return?

A6. To initiate a return, please contact our customer support team at lightofinspirationcandles@yahoo.com and provide your order number and the reason for the return. We will guide you through the process and provide you with a return authorization if your request is eligible.

Q7. What happens after my return is authorized?

A7. Once your return is authorized, you will receive instructions for returning the product. After we receive the returned item and inspect it, we will process your refund or replacement, as per your preference.

Q8. Do you offer refunds or exchanges for sale items or discounted products?

A8. Sale items, discounted products, and promotional items are typically final sale and may not be eligible for returns or exchanges. However, exceptions can be made on a case-by-case basis, so please reach out to our customer support team for clarification.

Q9. What if I received the wrong item or a defective product?

A9. We apologize for any inconvenience. If you receive the wrong item or a defective product, please contact us within 7 days of receiving your order. We will arrange for a return or exchange and cover any associated shipping costs.

Q10. How long does it take to receive my refund?

A10. Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Please note that the time it takes for the refund to appear in your account may vary based on your payment method and financial institution.

At Light of Inspiration Candles, your satisfaction is our priority. If you have any questions or need further assistance, please don't hesitate to contact our friendly customer support team at lightofinspirationcandles@yahoo.com . We're here to make your shopping experience as delightful as our candles!